Who we are
OVA EXPERIENCE provides event production and event technology in Tanzania, including Dar es Salaam, Arusha, Dodoma, and Zanzibar. The site is ovaexp.com. Questions about these terms go to [email protected] or WhatsApp +255 653 980 892.
How we handle names, phone numbers, and card records is set out in the OVA Card Policy.
What you can use
You may use the public site to read about our work, request a proposal, call or message us, and open a card or ticket link that was issued for you. A proposal on this website is a request. It is not a confirmed booking until we agree the scope, the date, and the fee in writing or on WhatsApp.
The host of an event, whether a family, a company, or a promoter, is our client. Guests use the card or ticket the host caused to be issued. Vendors use only the job they were contracted for.
OVA Card and admission
An OVA Card is an invitation or admission credential for one event. It may be Single, Double, VIP, or an e-ticket. The host sets the guest list and the rule for release, including a mchango requirement where they use one. A card that is not qualified is not a promise of entry.
The QR code admits the number of guests printed on that card. A Double card may be used by two people arriving separately. Forwarding a card gives the seat to whoever holds the code. OVA EXPERIENCE may refuse a card that is copied, altered, or already fully used.
Payments
Event fees, pledges, and ticket payments follow the instruction for that event. Mobile-money payments are received on the number or Lipa Namba named for that event. A screenshot is not proof of payment until it appears in the ledger. Refunds, if any, are those agreed with the host or written in the ticket terms for that event.
When you message OVA EXPERIENCE on WhatsApp, you are asking us to reply about an event, a card, or a proposal. We may send the card, a reminder, a gate update, or a shukrani message to the number you used. You can ask us to stop non-essential messages. Messages required to admit you, or to close a payment you started, may still be sent.
Your responsibilities
- Give a name and phone number that are yours, or that you are allowed to give for a guest.
- Do not use the site, a card, or WhatsApp to mislead a gate, invent a payment, or collect money in our name.
- Do not attempt to break, copy, or overload the gate, the ledger, or this website.
Our responsibilities
We provide the agreed event services and the card tools with reasonable care. A venue, an artist, a power cut, a network failure at the gate, or a mobile-money delay can still affect an event. Where that happens, we tell the host what failed and what can still be done. We are not liable for indirect loss, guest travel, or a decision the host made about their own guest list.
Stopping use
We may suspend a card or a conversation that breaks these terms, or that puts guests or the gate at risk. You may stop using the site at any time. Closing a message thread does not cancel a confirmed event booking. Cancellation of a booking follows what we agreed with the host.
Changes
If these terms change, the new version replaces this page and the date at the top changes. A card already issued stays governed by the terms and the OVA Card Policy that were published when it was sent, unless a change is required to keep the gate or a payment correct.